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Software metrics : establishing a company-wide program by Robert B Grady
"Software quality metrics focus on the quality aspects of the product, process, and project. They can be grouped into three categories in accordance with the software life cycle: end-product quality metrics, in-process quality metrics, and maintenance quality metrics. This chapter gives several examples for each category, summarizes the metrics programs at Motorola, Hewlett-Packard, and IBM Rochester, and discusses data collection." - InformIT
"Software quality metrics focus on the quality aspects of the product, process, and project. They can be grouped into three categories in accordance with the software life cycle: end-product quality metrics, in-process quality metrics, and maintenance quality metrics. This chapter gives several examples for each category, summarizes the metrics programs at Motorola, Hewlett-Packard, and IBM Rochester, and discusses data collection." - InformIT