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Knowledge based management : unleashing the power of quality improvement by Stephen R Schmidt
"If you are an expert in the topics of quality, process management, 6 sigma, this may not be the book for you to expand your knowledge. This may be a good book for you to use as a tool to help a manager, colleague, or someone less familar get a grounding. There is a good discussion of problem solving, the requisite tools, process mapping, and a good primer on why it is important to business. " - Robert A. Drensek
"If you are an expert in the topics of quality, process management, 6 sigma, this may not be the book for you to expand your knowledge. This may be a good book for you to use as a tool to help a manager, colleague, or someone less familar get a grounding. There is a good discussion of problem solving, the requisite tools, process mapping, and a good primer on why it is important to business. " - Robert A. Drensek